This is the privacy policy of Seapen Books Ltd and www.seapenbooks.com, which sets out our policy in relation to data and information we collect and use in relation to our visitors, customers and members. We keep your data confidential (unless your data is supplied for the purpose of being viewed by others, such as forum posts), and only use it and share it as detailed in this privacy policy. We will comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) in relation to your data. We do not sell your data to third parties.

 

About

The registered companies house address for Seapen Books Ltd is: 

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SEA PEN BOOKS LIMITED

18 Northburn Avenue

Aberdeen

AB15 6AH

Company Number is: 727041

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How to contact us

To contact us, please write to above address or e-mail us at info@seapenbooks.com

 

What types of data we hold about you​

The information collected about you differs depending on how you use the website.

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When you make a product purchase the data and information we hold and process about you consists of the following:

 

Information about you:

Your account information

Your name

Your contact details, including address, telephone, mobile and e-mail.

Your account information, including each membership and other account you have registered.

Your account log-in details, including username and password.

Your address book entries, including other shipping addresses that you provide.

Any contact details and messages you provide when recommending a friend.

Your account preferences and other account information.

Information relating to your orders

Your purchase transactions

Your purchase orders

Your payment information and payment history

Order delivery, fulfilment and returns information.

 

How we obtain your data

We obtain your data through a variety of means, including:

Forms you fill in / data you provide.

From forms which you complete and submit on website

Data we collect face-to-face, or by means of e-mail or telephone

Other information you supply

From any other information you supply from time to time, including through telephone calls, emails and other communications between you and us.

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Information collected automatically during your use of our services:​

Some information is automatically collected whilst you browse our website, we use this information to improve our website and service to you.

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When you use our services we record information about your usage of those services, your interaction with our promotions and our emails as well as information about the device you are using and your internet connection.

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We do this in two ways:​

Log data: When you use our services, certain information gets recorded in our log files such as your device's Internet Protocol (IP) Address, its unique ID, its operating system and location, and your browser type, the pages you viewed, cookie information and referral links (the link that sent you to a particular page).

Tracking technologies (cookies): In conjunction with our log data we may use tracking technologies such as tags on our web pages and small data files which we store on your device (known as "cookies"). These technologies enable us to recognise your device and to track your interaction with our services.

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Generated Information

From information generated by us as a result of dealings, transactions and communications with you, including supplying any goods or services to you, providing the functionality of our website, operating competitions, and dealing with queries, support requests and complaints.

 

Data uses

What do we do with your data?​

Your data will be used differently depending on whether you’re just browsing the website, or whether you make a purchase. If you purchase something on our site, then you’ll be using our service.

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Service

We need to take personal information from you when you place an order, to fulfil and pass on to our third-party shipping service.

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Marketing data​

If you opt-in, you will receive marketing information from us including latest offers and competitions.

 

Performance​

We use cookies to monitor and measure performance to improve our website and monitor product performance.

Only when opted-in, will you receive marketing updates and the latest offers from our store. You can unsubscribe from these at any time by following the ‘unsubscribe’ link on any of our emails.

We also use your data for the following operational purposes:-

 

To keep you informed with status or other administrative notices.

Supply of goods and services

To perform each order from you for the supply of goods and services.

To collect payments due from you.

Provision of membership accounts

To provide, administer and manage your accounts and the associated services included in those accounts.

To collect payment of all account fees.

 

Who do we share your data with?​

We will only share your information with third parties if we have your consent to do so or when they are providing a service for us. For example, a third-party supplier, developer or an analytics company. Such third parties will only use that information in accordance with our instructions and not for their own purposes. Otherwise, we will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

 

General administration

To communicate with you for administrative and support purposes.

To manage complaints, disputes and claims.
 

Marketing e-mails and communications

We will also use your data to send you marketing materials and newsletters relating to our website, products, services and events, but only where you have consented to this through the appropriate setting in your website account, and you have not withdrawn your consent. You may change your consent by adjusting the appropriate setting or informing us through our contact details.